1. Service Dispatch Fee Structure

When you request emergency roadside assistance or mobile repair through our phone hotline (1-866-657-0097) or web form, a service dispatch fee is established. This fee covers immediate call processing, technician assignment, travel time, and initial diagnostic assessment.

2. Cancellation Guidelines & Timing

• Immediate Cancellation (Within 5 Minutes of Booking): If you cancel your request within 5 minutes of calling and prior to a service technician being dispatched to your location, you are entitled to a 100% full refund of any pre-authorized fee.
• Cancellation En-Route (Technician Dispatched): If you cancel after a mobile technician has been dispatched and is en-route to your location, a standard non-refundable dispatch fee will be assessed to compensate for labor and fuel expenses. Any remaining authorized balance will be refunded immediately.
• On-Site Cancellation / Unable to Locate: If the technician arrives at the designated location and you cancel or the vehicle is no longer at the site, the full dispatch call-out fee is non-refundable.

3. Refund Request Eligibility

A full or partial refund may be granted under the following documented circumstances:

• The dispatched technician fails to arrive within reasonable time without prior communication or delay notification.
• Duplicate billing or accidental overcharge caused by payment processing system errors.
• The requested emergency service could not be rendered due to technician equipment incompatibility that was pre-disclosed during the dispatch call.

4. Non-Refundable Items & Services

Completed repair labor hours, installed parts (e.g., replacement tires, air bags, alternator, fluids), and executed towing transportation are strictly non-refundable once approved by the driver or fleet representative on-site.

5. How to Submit a Refund Request

To request a refund, please contact our administrative customer support team through one of the following methods:

Approved refunds will be credited back to the original payment method (Credit Card, Fleet Card, Bank Transfer) within 3 to 5 business days depending on your financial institution.

1. Acceptance of Terms

By accessing this website (DigiEco) or requesting emergency heavy-duty dispatch services via our hotline 1-866-657-0097, you agree to be legally bound by these Terms and Conditions. If you do not agree, please refrain from using our services.

2. Independent Dispatch & Aggregator Disclosure

DigiEco operates as an independent commercial dispatch, roadside coordination, and repair service provider. We utilize a proprietary network of directly employed technicians and verified independent mobile service partners. We make no misrepresentation regarding official OEM manufacturer dealership affiliation (such as Freightliner, Volvo, Peterbilt, Kenworth, International, or Mack). All brand names are property of their respective owners.

3. Estimates, Quotes & Authorization

All verbal quotes provided during initial phone intake represent estimates based on customer-provided descriptions. Final diagnostic, labor, and part costs are confirmed on-site before physical repairs commence. You or your authorized driver must approve any extra work outside the initial scope.

4. Payment Terms & Methods

Payment is due immediately upon completion of roadside services unless credit terms have been formally pre-approved in writing. We accept Comdata, EFS, T-Chek, Visa, Mastercard, American Express, and Discover. Failure to provide valid payment upon completion may result in vehicle lien placement under local state commercial repair statutes.

5. Limitation of Liability

DigiEco shall not be held liable for indirect, incidental, or consequential damages including cargo delay penalties, missed freight deliveries, driver hotel expenses, or downtime revenue loss resulting from mechanical breakdowns or delayed dispatch times caused by traffic or weather emergencies.

6. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions.

1. Overview

DigiEco ("we," "our," or "us") respects your privacy. This Privacy Policy discloses how we collect, use, and protect your information when you visit domain DigiEco or call our toll-free phone number 1-866-657-0097.

2. Information We Collect

• Contact Information: Driver name, telephone number, email address, and fleet company details provided via forms or phone calls.
• Location Data: Highway location, GPS coordinates, or mile markers submitted for emergency roadside dispatch.
• Call Records & Analytics: Phone call duration, caller ID data, and standard web traffic metrics (IP address, browser type, cookies) used to optimize Google Ads campaigns and customer support.

3. How We Use Your Information

We use collected data exclusively to dispatch mobile mechanics, process repair transactions, communicate ETA updates, prevent fraud, and comply with legal or advertising platform mandates (including Google Ads Policies).

4. Information Sharing & Third Parties

We do not sell, rent, or trade your personal contact details to third-party marketers. Information is only shared with verified mobile service technicians and payment processors directly involved in completing your roadside service request.

5. Cookies and Google Ads Tracking

This website utilizes standard analytics cookies and Google Conversion Tracking tags to measure advertising effectiveness. You can disable cookies in your browser settings at any time without affecting website navigation.

6. Your Rights & Data Inquiries

To request access to, correction of, or deletion of your personal contact records, please email privacy@digieco.com or call 1-866-657-0097.